iA American’s Executive Leadership

As passionate as they are innovative, the members of our executive leadership team average over 20 years of experience in the F&I industry, including automotive sales, marketing, and technology. Devoting their entire lives to be the best of the best, their collective knowledge and in-depth understanding of every facet of our business is practically unsurpassed. When difficult challenges require intelligent, experienced, and state-of-the-art solutions, you don’t need to look any further. iA American is on it.

Meet Our Team

Kristen Gruber

President

Kristen is a highly respected F&I leader with three decades of industry experience, most of which have been spent in the Dealer Services niche.  Her background spans many sides of the Dealer Services distribution channel, from insurance company to administrator to broker. Kristen joined iA American in 2014 as President of Dealers Assurance Company (DAC). Under her leadership, DAC achieved its first “A” rating from A.M. Best in 2020, after 34 years with an “A-” rating.  Kristen was named President of iA American in January 2020.  Early in her career, she spent 13 formative years with Great American Insurance Company in various management roles, including underwriting, product development, and data analytics. Kristen completed her Chartered Property Casualty Underwriter (CPCU) designation, earned her business degree from St. Mary’s College in South Bend, Indiana, and her MBA from Thomas More University in Crestview Hills, Kentucky.

Rob Humble

Chief Revenue Officer

Rob joined iA American in 2017 as Senior Vice President of Strategy and Corporate Development and initially facilitated the creation of a fresh growth strategy for the company. He was then responsible for executing on critical parts of that strategy as he led the team’s efforts to acquire eight companies including F&I administrators, F&I agents, a SaaS platform, and a direct marketing platform. In August of 2020 Rob was promoted to Chief Revenue Officer and is now responsible for both organic and acquisitive growth. Before joining iA American he held corporate development roles within financial services firms NetSpend and Rent-A-Center. Rob has also previously held strategy, finance, and operations positions at Fortune 500 companies spanning the automotive, defense and aerospace, and chemical industries. He earned his BSME in Mechanical Engineering from Washington University in St. Louis, and his MBA from Harvard Business School.

Doug Guziec

Chief Operating Officer

Prior to joining iA American in 2017, Doug led strategy and business development for Rent-A-Center, Inc., along with Vizient, a privately held healthcare services firm. Doug also has experience with consulting firms Booz & Company and Bain & Company, and the Strategic Planning/M&A group at JPMorgan Chase. Achieving top honors as a Palmer Scholar, Doug received his MBA from the Wharton School at the University of Pennsylvania with majors in finance and strategic management. He graduated Magna Cum Laude from Southern Methodist University with a Bachelor of Science degree in Mechanical Engineering and a degree in Mathematics.

Kirk Borchardt

Executive Vice President and Chief Legal Counsel

Kirk is a leading expert on the regulatory, tax, and corporate structural aspects of the service contract and ancillary products industries. Kirk began his career in 1981 as an attorney in the Chicago offices of Lord, Bissell and Brook, rising to the level of partner and managing partner of the firm’s Los Angeles office. He was an original member of the NAIC Service Contracts Act Working Group, whose efforts spawned the adoption of the Service Contracts Model Act, a necessary progenitor to the proliferation of the administrator-obligor corporate structure. Kirk promoted the adoption of insurance company tax treatment for service contracts providers, which he successfully achieved for his client through the issuance of Technical Advice Memorandum 9601001 by the IRS in 1996. From 2006-2013, Kirk was President and CEO of Dealers Assurance Company. Today, his unique ability to find creative solutions, coupled with his 38 years of regulatory, tax, and corporate experience in our industry helps us deliver on expected shareholder returns.

Jennifer LePage

Chief Underwriting and Risk Officer

Jennifer has been with iA American since 2002, beginning in Accounting and serving in a variety of roles before taking the lead as Senior Vice President of Operations. In 2017 she assumed the role of Chief Underwriting and Risk Officer, leading the risk management and analysis efforts. Prior to joining iA American, Jennifer spent 15 years in Accounting and Operations with Americo Financial Life and Annuity Insurance Company, an A+ rated provider of life and annuity products. Jennifer has a BBA in Accounting from University of Texas at Austin and holds a Fellow, Life Management Institute (FLMI) designation, with honors.

Katy Agnor

Chief Information Officer

Katy Agnor joined iA American in 2017 as the company's CIO, bringing with her more than 25 years of software development and IT operations experience. She has held key software development roles at NetSpend, MessageOne, Excite, Acuity, and Onebox. Katy is a passionate champion of Lean-Agile practices, focusing software delivery on customer value by creating an environment that welcomes change, promotes constant learning, respects people, and empowers self-organizing and self-managing teams. She has a Bachelor of Science degree in Aerospace Engineering from the University of Texas at Austin.

Ryan Smith

Senior Vice President of Marketing

Ryan is a seasoned marketer with over 20 years of experience in sales, marketing and consulting. He joined iA American in 2017 after five years with the NetSpend division of TSYS. While there, Ryan led the Marketing Operations group, focusing on the operational aspects of sending personalized communications to millions of cardholders. Prior to Marketing Operations, he was Director of Retention Marketing, responsible for all communications to current cardholders for two of NetSpend's four divisions. Before NetSpend, Ryan honed his marketing skills at Dell, Blockbuster, and IBM. He holds an MBA in Marketing from the University of Texas – McCombs School of Business, and a BA in Business from Southwestern University.

Frank Klaus

Chief Senior Advisor

Frank started his career in the automobile industry in 1980 selling vehicles at a local Oklahoma dealership. Due to his hard work and business dedication, he quickly worked his way up to the position of General Manager. In 1987, Frank decided to expand his experience by joining General Financial Systems, a California-based administration company. While working for General, Frank learned the reinsurance business and traveled across the country forming and managing Producer Owned Reinsurance Companies (PORCs). At the time, Frank was one of the few experts in this area, and is a nationally known reinsurance expert. He formed First Dealer Resources (FDR) in 1989 to provide superior aftermarket products and training to dealers in Oklahoma and surrounding states. Prior to its acquisition by iA American in 2014, FDR had become one of the largest independent general agencies in the country. Frank also has equity ownership of three Oklahoma-based franchised dealerships.

Preston J. Haglin

Vice President of Emerging Businesses and Innovation

Preston has a demonstrated history of growing teams, revenue, and EBITDA in the media and automotive sectors. He joined iA American in 2017 as Head of our Direct to Consumer Division. Prior to iA American, Preston was Head of Operations for KingStar Ventures, Chief Operating Officer for Media Properties Holdings, President of Lead Generation Technologies, and Director of Marketplace Operations for LeadPoint. He has a MA in Mathematics from Villanova University, and a BA in Physics from Colgate University.